How can I pay?
We use PayPal as our payment processor, so we accept Visa, MasterCard, American Express, and Discover. Or, you can pay using your PayPal balance.
Is your site secure?
Yes. You pay through PayPal, the world's premier electronic payment solution, not through this site. We never even see your credit card number; PayPal just tells us that you've paid and we ship you your stuff. We get your money through PayPal later.
Do I have to have a PayPal account to buy?
No, you can pay with your credit card without a PayPal account.
Is the item in the photo, exactly what I will get?
Lot of the time Yes, most of my items are what you see is exactly what you get. All of the universes are one of a kinds, most hearts and other pendants are too. Many of the Roses and bottle stoppers however are made to order and all icicles are made to order. I note in the descriptions when it's a made to order, exact item has been sold.
My number one goal is customer satisfaction, so I hope you will be thrilled with your purchase. If you receive an item that you are not 100% completely satisfied with, please contact me within 10 days to arrange a timely return of the item for an in store credit or refund.
I ship USPS First Class with Delivery Confirmation within the US. Insurance is available for an extra fee. If you need an item sooner, please contact me for priority pricing or Next day shipping.
All in stock or OOAK items will be shipped within 1 to 2 business days after payment is received. Custom orders will be shipped within the agreed upon time, after receipt of payment. We will discuss timing as it can be from 2 days to 3 weeks, pending what you are needing and how many.
Please double, triple check your address during check out. I will do what I can but an incorrect address can really mess things up.
Should the unfortunate event of an item breaking in transit, contact me ASAP with photos of the item and we will working something out. Be it refund, repair or replacement.
Contact form Direct email: firstname.lastname@example.org Phone Number: 9195596357 Mailing Address: 4000 Gloucester rd, Rocky Mount NC 27803 (not a brick and mortal store, just physical location of studio. Happy to do local pick ups to save on shipping with prior arrangement :) )